FAQ
where we deliver
Frequently Asked Questions
Donuts will be delivered between Wednesday and Sunday on your chosen selected date. Between the hours of 9am and 5pm
We exclusively deliver donuts within the Melbourne metropolitan area.
If no one is home, the courier will leave the goods at the front of the door, provided there is a safe place to do so. Re – Delivery is available upon request.
Definitely! Our donuts make perfect gifts. Simply enter the recipient’s address at checkout
We strive for complete satisfaction but understand things happen. Contact us 48hrs before the delivery for any refund or cancellation inquiries, and we’ll address your concerns promptly.
Absolutely, that’s when everyone loves to indulge in desserts.
While the donuts themselves are nut free, we cannot guarantee they won’t come in contact with nuts. Please contact us at nick@donutpanic.com.au to discuss any food allergies.
Delivery is free and already included in the cost.
We deliver to numerous locations. Check our delivery zone map on the website or contact us to confirm if we can deliver to your specific area.
Enjoy our donuts fresh on delivery day or store them in an airtight container to enjoy within 48 hours for best taste and texture.
Due to high demand, unfortunately we are unable to accommodate specific delivery time requests.
Once you subscribe to Donut Panic, you’ll regularly receive our scrumptious donuts at your chosen frequency. You can customize your flavors and even pause or cancel the subscription whenever you like.
Absolutely! We encourage you to select your preferred flavors and toppings to create your ideal donut box. For special requests, just get in touch with us.
Our donuts are carefully packaged to maintain freshness and ensure they arrive in perfect condition, ready for you to enjoy.
Absolutely, you can leave specific delivery instructions during checkout. We strive to accommodate your preferences to ensure a seamless and satisfying delivery experience.